Are you a proven IT leader who is interested in serving as the first full-time head of technology of a globally-ranked, high-end flexible legal talent company that is in the midst of hyper-growth? Do you have the staffing-specific technical expertise, business judgment, and management skills to hit the ground running and rapidly assess, recommend, implement, and manage the IT and vendors necessary to ensure that a national flexible talent company is on the cutting edge of tech-enabled efficiency and candidate & client experience? Do you thrive in a fast-paced, entrepreneurial environment that is lean, lacks bureaucracy, and where the company’s leaders are often personally involved in getting things done (not just delegating everything to others)? Are you able to think strategically and prioritize based on ROI? Are you collegial, friendly, courteous, helpful, and highly responsive? If so, this IT leadership position may be for you.
This position may be ideal for someone who has already successfully led IT for a highly tech-enabled staffing company but who would love to be involved in the fast-paced excitement of building another powerhouse. This also could be an amazing opportunity for an exceptional IT professional who has not yet been a CTO or head of technology but has the expertise and proven experience in a larger highly-tech-enabled staffing company and is ready to become head of IT for a company and help further grow it into an industry model.
Latitude is a flexible legal talent company that has grown from one office in Nashville in 2019 to a national company with ten regional offices coast-to-coast that is recognized as the #1 legal recruiter in the United States by the readers of the National Law Journal. The company continues to rapidly scale and is seeking a head of IT to digitally transform the company in a way that even further leverages and supercharges the in-depth assessment of candidates by recruiters who are all highly experienced former practicing attorneys and who use their niche legal expertise and exceptional emotional intelligence (EQ) to vet and place candidates in contract and permanent roles in which they can best thrive.
As an essential member of the Latitude corporate leadership team, the director of technology will bring proven technology management experience and staffing technology expertise to the table. In addition to leading the digital transformation of the company, this dynamic individual will be responsible for planning and executing all technology platform evaluations, contract negotiations, implementations, integrations, training, maintenance, and innovations that continually improve operational efficiency, candidate and client experience, and effectiveness while reducing risk. The director of technology will work closely with corporate and regional office staff throughout the United States to develop comprehensive technology roadmaps and direct related projects to meet critical deadlines and budgets. Skilled in project management, translating highly technical content into business language, and internal technology training initiatives, the director of technology will ensure Latitude is fully utilizing the best-fit technology platforms required to demonstrate the market-leading value to clients and candidates of the combination of specialized EQ and cutting-edge tech.
Responsibilities of the Director of Technology
Lead the swift digital transformation of the company.
Assess the company’s recruiting technology, processes, and procedures and recommend and manage the changes necessary to ensure the company is the leading high-end flexible legal talent company in the world and a model for combining EQ and IT.
Map current recruiting process and identify improvements in candidate experience, data integrity, and recruiter efficiency.
Enhance data quality in a database with tens of thousands of candidates.
Own Latitude’s applicant tracking system, including managing internal ticketing, vendor support requests and negotiations, bug fixes, automations, marketplace integrations, custom solutions, and enhancements to support organizational growth.
Assess and map current platform ecosystem and identify areas for upgrades to improve security, data integrity, and process efficiency.
Manage technology vendors, developers, and agencies to expeditiously execute technology and process improvement strategies for the organization.
Establish and report key performance indicators to monitor effectiveness and impact of technology and process improvements.
Manage and enhance custom job board to improve user experience and application conversion rates; oversee integrations with external job boards.
Oversee the contract management system and integrations with related platforms.
Administer essential communications systems for a remote organization, including email, phone, virtual meeting, messaging, and document management platforms.
Create and implement a domain and DNS management strategy.
Partner with marketing department for website, marketing technology, and related vendor management.
Support each regional office/market leader by assessing technology and training needs for improved efficiency and effectiveness.
Write and regularly update cybersecurity and disaster recovery plans and platform SOPs, train staff and vendors on related procedures.
Deliver exemplary customer service with each interaction with internal staff and external vendors, including using highly developed listening skills and the ability to uncover problems and opportunities through communications with platform end users.
Manage and prioritize multiple technology and process improvement projects simultaneously.
Remain knowledgeable about current best practices and technological advancements within the staffing industry.
Qualifications of the Director of Technology
10 to 30+ years of IT experience.
Multiple years of IT leadership experience.
Staffing / Recruiting technology experience is essential.
Bullhorn superuser is preferred.
In-depth experience selecting, implementing, supporting, and enhancing industry-leading applicant tracking and contract management systems and improving candidate and client experience.
Prior experience in a large national or global staffing or flexible talent company is a plus.
Prior experience in a professional services staffing company is a plus.
Experience managing large databases and implementing data hygiene best practices.
Demonstrated competence in ensuring cybersecurity and data privacy best practices and requirements are achieved.
Track record of strong internal customer service delivery and support with experience consulting and influencing across the organization.
Track record of successful enterprise-wide technology platform implementation projects.
Highly developed project management skillset, with ability to reprioritize in a fast-paced, growing organization - project management certification a plus.
Outstanding attention to detail and organizational skills.
Proven ability to meet timelines and operate within budgets.
Bachelor’s or advanced degree in a related field not required – we care about demonstrated outstanding performance and results regardless of credentials.
Experience with email, phone, meeting, and messaging systems.
Collegial and friendly.
Other Position Details
Type of role: Permanent
Location: Remote / Hybrid
Will be required to attend occasional Nashville-area meetings in person (e.g., likely 1-3 times per quarter in Franklin/Cool Springs area of Greater Nashville)
Occasional national travel is possible (e.g., 1-2 times per year for IT conferences or national corporate events).
Residing in the Greater Nashville area is preferred; however, we welcome outstanding candidates located elsewhere within the United States.
Compensation and benefits: Competitive and commensurate with experience; full benefits.
Key Application Steps When you submit your online application, please include the following information in the “additional background section” located on page three of the online application form:
Staffing / Recruiting IT experience: The names of the staffing / recruiting companies for which you have previously worked, the number of years you worked with each of those staffing /recruiting companies, and the types of staffing / recruiting each of those companies handled (e.g., legal, manufacturing, healthcare, etc.). If you have no experience working at a company in the staffing / recruiting industry, please state “None.”; and
Staffing Software Experience: The names of the staffing ATS software you have significant experience with. If none, please state “None.”
Confidentiality Applications will be kept in confidence. Candidates selected for further consideration will be contacted. Only qualified applicants should apply.
Latitude is a full-service flexible legal talent company serving corporate legal departments and law firms nationwide. From Fortune Global 100 companies to start-ups and Global 50 law firms to boutiques, clients turn to us for top-tier attorneys and other legal professionals.
Latitude specializes in providing highly skilled former in-house counsel and Big Law attorneys for flexible contract engagements and permanent positions in dozens of practice areas, including commercial contracting, data privacy, M&A, employment, litigation, and more.
We directly employ legal talent from coast to coast and have thousands of individuals in our talent pool. Outstanding attorneys are attracted to Latitude by the sophisticated work, great clients, competitive pay, and benefits along with a refreshing combination of flexibility and boundaries.
Founded in 2013, Latitude has been recognized by Chambers as a leading global flexible legal staffing company and as the #1 Legal Recruiter in the United States by The National Law Journal.
Whether you're an attorney or legal ops executive looking for legal talent to assist your team or you’re a legal professional looking for a substantive yet flexible role, let us find a solution to meet your needs.